Contacts
PORTUGAL - (Services throughout mainland Portugal from Monday to Saturday)
E-mail:
info@biomex.pt
Phone Office Hours: (Monday to Friday from 9h00 to 13h00 and from 14h00 to 18h00)
(+351) 21 961 65 34 (Call to the national fixed network)
Adress::
Biomex® - Limpeza e Tratamento de Revestimentos
Rua dos Selões, Terrugem Park II - A 3
2706 - 501 Terrugem
Portugal
SPAIN -
E-mail:
info@biomex.es
Phone Office Hours: (Monday to Friday from 10h00 to 14h00 and from 15h00 to 19h00)
(+34) 628 77 25 53
(+34) 960 65 33 05
(+34) 910 85 50 90
Dirección:
Biomex® - Limpieza y Tratamiento de Revestimientos, SLU
Calle Teruel, 15 - 2º Esc B
46008 Valencia
España
Madrid
Poligono Industrial la Sendilla
Avenida de las Palmeras, 16 - D6
28350 Ciempozuelos
España
E-mail:
info@biomex.pt
Phone Office Hours: (Monday to Friday from 9h00 to 13h00 and from 14h00 to 18h00)
(+351) 21 961 65 34 (Call to the national fixed network)
Adress::
Biomex® - Limpeza e Tratamento de Revestimentos
Rua dos Selões, Terrugem Park II - A 3
2706 - 501 Terrugem
Portugal
SPAIN -
E-mail:
info@biomex.es
Phone Office Hours: (Monday to Friday from 10h00 to 14h00 and from 15h00 to 19h00)
(+34) 628 77 25 53
(+34) 960 65 33 05
(+34) 910 85 50 90
Dirección:
Biomex® - Limpieza y Tratamiento de Revestimientos, SLU
Calle Teruel, 15 - 2º Esc B
46008 Valencia
España
Madrid
Poligono Industrial la Sendilla
Avenida de las Palmeras, 16 - D6
28350 Ciempozuelos
España
Talk to us
Frequently Asked Questions - FAQs
Clarify the main doubts.
Service
What is fabric protection treatment?
It is a professional treatment that creates an invisible barrier that repels liquids and reduces stain absorption on sofas, chairs, upholstery and carpets.
What types of sofas can be cleaned?
We provide professional cleaning for nearly all types of sofas, as long as the fabric is in suitable structural condition: fabric, velvet, suede, leather, among others.
What types of carpets can be cleaned?
We offer professional cleaning for almost all types of carpets, as long as the material is in good condition, including wool, sisal, synthetic, velvet, among others.
What other home items can be cleaned?
We also offer professional cleaning for other items such as curtains, armchairs, upholstered chairs, headboards, and rugs, as long as they are in good condition, regardless of the material.
Is the cleaning safe for delicate fabrics?
Yes, the cleaning is tailored to the type of fabric, including more sensitive materials.
Do you provide waterproofing after cleaning?
Yes, we offer waterproofing after the cleaning whenever the customer requests it.
Is the cleaning done at home?
Yes, the cleaning is done at home, except for carpets. Carpets are collected and delivered to the specified address, but they are cleaned at Biomex’s facilities. For the other cleaning services, there is no need to remove the items from the location.
Time and Drying
How long does the treatment take?
The process is quick and usually completed within 30 to 60 minutes, depending on the size of the item.
How long does it take to clean a sofa?
The cleaning time depends on the size of the sofa, the type of fabric, and the level of dirt. On average, the process takes between 1 to 2 hours. Larger sofas, such as chaise longues or modular models, may require more time.
Can I use the sofa or upholstery on the same day?
Yes. In most cases, they can be used on the same day.
Logistics
Is it necessary to prepare the house before the visit?
We only recommend that the sofa is accessible and that personal items, blankets, or loose cushions are removed. The rest of the process is handled by our team, who will protect the surrounding area during the intervention.
Which areas do you cover?
We provide services across Mainland Portugal and also operate in several Spanish cities, including Madrid, Toledo, Valencia, Murcia and Vigo.
Does the service come with a guarantee?
If any issue arises after the cleaning, the situation is assessed to determine the best solution. All services include a 10‑year warranty.
How can I schedule a home cleaning?
You can schedule your home cleaning directly on our website or, if you prefer, you can contact Biomex to arrange the most convenient day and time with our team.
Do I need to be at home during the service?
Yes, someone must be present to open the door and, if necessary, assist during the service.
Do you provide services after work hours or on weekends?
Services are provided Monday to Friday until 7pm and on Saturdays until 6pm.
What happens if I cancel the service?
In case of service cancellation, a travel fee will be charged.
Result
Does the treatment prevent all stains?
No. It does not guarantee 100% protection, but it drastically reduces the chance of permanent stains, especially if spills are cleaned immediately.
Does the treatment make everyday cleaning easier?
Yes. Dust, dirt and residues no longer stick as easily, making cleaning much simpler and faster.
Can you remove old stains?
Many old stains can be significantly reduced or removed. However, if the dirt has already deeply penetrated the fibers or altered the fabric, the result may not be complete. Each case is evaluated individually before intervention.
Does it remove pet odors?
Yes, the deep cleaning process works on the fibers of the fabric, also eliminating the organic residues responsible for the odors. If necessary, an additional odor removal treatment can be applied.
Does it solve mold or moisture problems?
Professional cleaning can remove surface stains caused by mold, but it does not address the root cause of moisture. If the structural problem persists, mold may reappear.
Price
Is the quote free?
Yes, we provide a free, no‑obligation quote.
Are there any travel costs?
No. The travel cost is already included in the price.
How much does it cost to clean a sofa?
The price varies depending on the type of sofa. A 2-seater sofa may cost up to €155, while a larger sofa could go up to €300.
How much does it cost to clean a carpet?
Rug cleaning prices vary according to size. A small rug starts at €30, a medium rug starts at €60, and a large rug starts at €100, reflecting the larger area and additional time required for sanitization.
How much does sofa or chair protection cost?
The price for sofa waterproofing starts at €45, depending on the size of the sofa and whether it has a chaise longue. Chair waterproofing starts at €12.50.
