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Frequently Asked Questions - FAQs
Clarify the main doubts.
Service
What types of sofas can be cleaned?
We provide professional cleaning for nearly all types of sofas, as long as the fabric is in suitable structural condition: fabric, velvet, suede, leather, among others.
What types of carpets can be cleaned?
We offer professional cleaning for almost all types of carpets, as long as the material is in good condition, including wool, sisal, synthetic, velvet, among others.
What other home items can be cleaned?
We also offer professional cleaning for other items such as curtains, armchairs, upholstered chairs, headboards, and rugs, as long as they are in good condition, regardless of the material.
Is the cleaning safe for delicate fabrics?
Yes, the cleaning is tailored to the type of fabric, including more sensitive materials.
Do you provide waterproofing after cleaning?
Yes, we offer waterproofing after the cleaning whenever the customer requests it.
Is the cleaning done at home?
Yes, the cleaning is done at home, except for carpets. Carpets are collected and delivered to the specified address, but they are cleaned at Biomex’s facilities. For the other cleaning services, there is no need to remove the items from the location.
Time and Drying
How long does it take to clean a sofa?
The cleaning time depends on the size of the sofa, the type of fabric, and the level of dirt. On average, the process takes between 1 to 2 hours. Larger sofas, such as chaise longues or modular models, may require more time.
How long does it take to clean a carpet?
The cleaning time depends on the size of the carpet, the type of fabric, and the level of dirt. On average, the process takes up to 6 weeks.
Will the items be wet after cleaning?
They may be slightly damp after cleaning, but never soaked. Our cleaning is done dry.
Can I use the sofa on the same day?
Yes, in most cases, it is possible to use the sofa on the same day.
Logistics
Is it necessary to prepare the house before the visit?
We only recommend that the sofa is accessible and that personal items, blankets, or loose cushions are removed. The rest of the process is handled by our team, who will protect the surrounding area during the intervention.
Which areas do you cover?
We provide cleaning services across Mainland Portugal and also operate in several Spanish cities, including Madrid, Toledo, Valencia, Murcia and Vigo.
Does the service come with a guarantee?
If there are any issues after the cleaning, the situation will be assessed to find the best solution.
How can I schedule a home cleaning?
You can schedule your home cleaning directly on our website or, if you prefer, you can contact Biomex to arrange the most convenient day and time with our team.
Tenho de estar em casa aquando do serviço?
Sim, é necessário que alguém esteja presente para abrir a porta e, caso necessário, prestar apoio durante a execução do serviço.
Do you provide services after work hours or on weekends?
Services are provided Monday to Friday until 7 p.m. and on Saturdays until 6 p.m.
Is the cleaning process safe for children and pets?
Yes.
What happens if I cancel the service?
In case of service cancellation, a travel fee will be charged.
How often should I clean the sofa?
In general, it is recommended to do a deep cleaning at least once a year. In homes with children or pets, it may be advisable to shorten this interval.
How often should I clean a carpet?
It is recommended to clean a carpet every 6 months. If the carpet is in a high-traffic area, it may be necessary to clean it every 3 to 4 months. If you have pets or children, more frequent cleaning is advised.
How often should I clean other home textile items?
The cleaning frequency depends on usage and the environment they are in. Mattresses should be cleaned once or twice a year. Curtains should be washed every 6 months, but if they are exposed to a lot of dust or smoke, they may need to be cleaned more frequently.
Result
Can you remove old stains?
Many old stains can be significantly reduced or removed. However, if the dirt has already deeply penetrated the fibers or altered the fabric, the result may not be complete. Each case is evaluated individually before intervention.
Does it remove wine, coffee, or grease stains?
In most cases, yes. These stains are common and, when treated correctly, show good results. Timely intervention is a determining factor for complete removal.
Does it remove dust mites and bacteria?
Yes, deep cleaning significantly reduces the presence of dust mites, bacteria, and other microorganisms accumulated in the sofa.
Will the sofas, carpets, curtains, chairs, mattresses, and upholstery look like new?
In general, the improvement is visible and immediate, both in appearance and smell. However, cleaning does not repair structural wear, tears, or permanent fading of the fabric.
Does it solve mold or moisture problems?
Professional cleaning can remove surface stains caused by mold, but it does not address the root cause of moisture. If the structural problem persists, mold may reappear.
Does it remove pet odors?
Yes, the deep cleaning process works on the fibers of the fabric, also eliminating the organic residues responsible for the odors. If necessary, an additional odor removal treatment can be applied.
Is the "bubble effect" of the stain protection immediate?
The full effect is only achieved after 72 hours. However, some fabrics may not show the "bubble effect".
Does the cleaning remove all stains?
Most stains are successfully removed, but 100% removal cannot be guaranteed. If the fabric is too damaged and cleaning is not effective, the technician will inform you on-site.
Do you remove urine stains?
No. Professional cleaning removes the urine, but once the particles have settled into the fibers, it can be difficult to completely remove the yellowish stain.
Price
Does the price include waterproofing?
No, waterproofing is an additional service, so it is not included in the base cleaning price.
Does the price depend on the type of fabric?
No, the fabric does not influence the final price.
Is the quote free?
Yes, the quote is free and without obligation.
How much does it cost to clean a sofa?
The price varies depending on the type of sofa. A 2-seater sofa may cost up to €155, while a larger sofa could go up to €300.
How much does it cost to clean a carpet?
Rug cleaning prices vary according to size. A small rug starts at €30, a medium rug starts at €60, and a large rug starts at €100, reflecting the larger area and additional time required for sanitization.
How much does it cost to clean a mattress?
Cleaning a double mattress starts at €65, while cleaning a single mattress starts at €55. Prices include travel, deep sanitization and removal of mites, odors and stains whenever possible.
How much does it cost to waterproof a sofa or chairs?
The price to waterproof sofas or chairs starts at €12.50.
